zillo
Help
The help center has every article we’ve written, organised so you can skim. The in-dashboard AI chat reads the same articles and answers in plain language — with citations you can verify. And if you still need a hand, the “Raise a ticket” widget in the dashboard puts it in front of the team.
Why this works
Most questions are about pricing, payouts, refunds, and how a feature works. The AI handles those instantly with quotes from the live product, not stale docs.
Sunday at 11pm. Tuesday at 6am. Christmas Day. The AI is online whenever you’re working.
Signed in? The AI sees your storefront, your products, your pending payouts. No “please send a screenshot” loops.
The AI flags genuine product gaps and bugs to the team in real time. We see them the same morning, often the same hour. We ship a fix or a docs update by lunch.
Common questions
For everything else, ask the AI directly inside your dashboard. It cites the answer, so you can verify what it says.
What if the AI is wrong?
It happens. Every escalation is logged with a thumbs-down feedback button. We read those. If we’re wrong about anything material like a refund, a payout, or a fee, we make it right and we update the model so the next person doesn’t see the same mistake.
Can I talk to a human?
Yes — the dashboard has a “Raise a ticket” widget. Pop in your question and the team picks it up. We read every one and reply through the same ticket so the whole thread stays in one place.
What if I’m taking real money and something breaks?
Stripe runs the actual payment flow. If Stripe is up, payments are working. If Zillo has an outage that affects checkout, we’ll know within seconds and the AI will surface a status banner immediately. We post incidents publicly.
Where do I find help articles?
At docs.zillo.app. Every article there is also indexed by the in-dashboard AI assistant — it cites the same source you’d read, so you can verify the answer in seconds.
What if I want to leave Zillo?
Export your customer list as a CSV any time. Cancel any time. Take your domain with you. We’re not in the business of holding your data hostage.
The AI is in your dashboard, ready to walk through anything you’re hitting.