Help
Our support is AI.
It’s good. It’s instant. It’s honest.
Most platforms hide their support model under a “Contact us” form. We’d rather be upfront. Zillo has no live chat with humans, no phone tree, no tier-1 ticket queue. The AI answers, around the clock. When something genuinely needs a real fix, the team sees it and ships an update fast.
Why this works
Faster, more honest, more available than most human support teams.
Answers in seconds, not days.
Most questions are about pricing, payouts, refunds, and how a feature works. The AI handles those instantly with quotes from the live product, not stale docs.
Available around the clock.
Sunday at 11pm. Tuesday at 6am. Christmas Day. The AI is online whenever you’re working.
It knows your account.
Signed in? The AI sees your storefront, your products, your pending payouts. No “please send a screenshot” loops.
When it can’t answer, the team sees it.
The AI flags genuine product gaps and bugs to the team in real time. We see them the same morning, often the same hour. We ship a fix or a docs update by lunch.
Common questions
The questions you’d ask first.
For everything else, ask the AI directly inside your dashboard. It cites the answer, so you can verify what it says.
What if the AI is wrong?
It happens. Every escalation is logged with a thumbs-down feedback button. We read those. If we’re wrong about anything material like a refund, a payout, or a fee, we make it right and we update the model so the next person doesn’t see the same mistake.
Can I email a person?
Not at the support tier. The point of AI-only support is that you don’t have to. If you’ve got a serious issue (security, billing dispute, account access) the AI can route you to the right person fast. For pricing or feature questions, the AI will save you a day.
What about phone support?
We don’t do phone support. We’re a small team. A phone tree at 3% per sale would mean fewer engineers building the product, which is the opposite of what makes Zillo good.
What if I’m taking real money and something breaks?
Stripe runs the actual payment flow. If Stripe is up, payments are working. If Zillo has an outage that affects checkout, we’ll know within seconds and the AI will surface a status banner immediately. We post incidents publicly.
Where do I find help articles?
There aren’t any, on purpose. The AI is the help system. It quotes from the same documentation our team uses internally, and it cites links so you can verify what it says.
What if I want to leave Zillo?
Export your customer list as a CSV any time. Cancel any time. Take your domain with you. We’re not in the business of holding your data hostage.
Stuck? Sign in and ask.
The AI is in your dashboard, ready to walk through anything you’re hitting.