Glossary

The words behind selling online.

Clear, plain-language definitions of the terms that come up when you sell gift cards, tickets, bookings, and memberships — and how each one works on Zillo.

Gift card: A gift card is a prepaid balance a customer buys from a business and gives to someone else to spend later. The recipient redeems it against purchases until the balance runs out or it expires.
Digital gift card: A digital gift card is a gift card delivered electronically — by email or link — instead of as a physical plastic card. It is redeemed using a code or QR rather than a card swipe.
Service voucher: A service voucher is a prepaid token for a specific service or offer — like a “60-minute massage” or “first cut, $30” — that a customer redeems once at the business that issued it.
Multi-use voucher: A multi-use voucher (or “punch card”) is a prepaid voucher good for a set number of uses — like a 10-coffee card or a 5-class pass — with one use deducted each time it is redeemed.
Event ticket: An event ticket is proof of paid admission to a dated event. It is checked at the door — increasingly by scanning a QR code — and is often sold in tiers with a capacity limit.
Experience booking: An experience booking is a reservation for a scheduled, capacity-limited activity — a class, tour, or session — where the customer chooses an available time slot and pays in advance.
Membership (recurring billing): A membership is an ongoing subscription a customer pays on a recurring schedule — monthly or yearly — in exchange for ongoing access, such as gym entry or a club. Billing renews automatically.
QR redemption: QR redemption is validating a gift card, voucher, ticket, or membership by scanning its QR code at the point of use, which marks it used — or deducts a balance or a single visit — in real time.
Merchant of record: The merchant of record is the business legally responsible for a transaction with the customer — handling the sale, refunds, chargebacks, and tax on it. On Zillo, that business is you, the seller.
Stripe Connect: Stripe Connect is Stripe's system for platforms to take payments on behalf of many independent businesses, routing each sale to that business's own account while letting the platform collect a fee.
Application fee: An application fee is the cut a payments platform collects from each transaction it processes on behalf of a connected business. On Zillo, the application fee is 3% per sale.

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